Viseca Payment Services
Viseca processes credit card applications for hundreds of thousands of customers in Switzerland. Until now, scanned documents were matched manually, details were checked individually, and returned contracts were reconciled by hand. This process was prone to errors, slow and, as volumes increased, no longer viable.
Industry sectors
Provided Services
Link to project
Technologies
QR Code instead of manual reconciliation
We developed a dashboard that displays scanned documents as a Kanban to-do list, validates the information entered, and automatically assigns returned contracts to the correct application via a QR code. Staff can view the document and the input fields simultaneously, without losing their place when switching between them. The processing status is visible to everyone in the team at all times.
Check without reloading the page
The Cockpit uses Turbo to ensure that validation steps do not trigger a complete reload of the page. Staff remain within the document whilst the system checks it in the background and prepares the next step. If any documents are missing, the system alerts the user to this and they can be requested with a single click – including Print as a Service.
We have been working with Renuo for many years and did not hesitate when it came to assigning the project for the credit card cockpit. Despite a tight schedule, Renuo provided us with a flawless and efficient solution. We are very satisfied with this collaboration.
Fabio Velardi, Viseca Payment Services SA
Software beyond code
The application is designed to be multi-client capable and is being used by various Swiss retailers. And hey: things are really taking off! In the first three months after going live, over 130’000 applications were processed.
