On behalf of Viseca, we developed the new credit card cockpit for a swiss bank where Viseca operators handle the whole application, validation and support process.
The cockpit consists of an upload function through which Viseca operators can submit the scanned credit card applications to the system. This is followed by a validation check of all personal and financial details, including enclosures such as identity cards or similar. After confirmation of all data, the system triggers an automated mailing via Swiss Post with a confirmation and the physical credit card.
All applications and their statuses can be accessed via the cockpit and can thus be viewed by the support team in case of queries from the applicant. On a dashboard, Viseca operators find each credit card application and can see exactly what status an application is currently in or why it was rejected, for example.
In the first three months after the go live more then 130'000 applications were processed and the same amount of letters was sent!